General Data Protection Regulation (GDPR) – Our Polices – Your Rights

This website is owned and run by Pest Control Bucks Ltd. a company registered in England and with the company number 07445744.

Our registered address is;
346a Farnham Road, Slough, Berks, SL2 1BT.

Protecting your privacy

We are committed to protecting your privacy and creating the controls you need to feel confident sharing with your information. To reflect the new standards established by the EU’s General Data Protection Regulation (GDPR), we’ve made updates and improvements to our service.

Your Rights under GDPR.
The upcoming General Data Protection Regulation expands your existing set of rights regarding your personal data. These include the ability to withdraw your consent, the right to correction, and the right to be forgotten.

Clearer controls.
We have made it easier to edit or delete any information we hold on you

Our continued commitment

Beyond updating our policies, we’re continuing to make additional efforts to respect the rights of our members. These include the following changes in the EU:

Making the choices you have have clearer,
Appointing a Data Protection Officer, to ensure that privacy remains central to our mission

If you have any questions about our efforts to comply with GDPR regulations and protect your rights, please contact our team.

Controlling your settings

You’re in control of your information and can modify your preferences at any time by contacting us.

Why we collect your data

We retain all emails we receive to refer back to for any reason, we retain customer information so we have records of transactions made, we retain VAT exemption forms so we have records of transactions made, we retain enquiry information to refer back to for any reason

How we collect your data

We do this in a number of ways, including when you share your information with us, when you make an enquiry, when you make a transaction with us.

We treat your data with the utmost care and take appropriate steps to protect it.

Some of the information you have provided may contain personal information (e.g. your home postal or email address). You can check what information we hold on your company and make any updates by contacting us.

When we’ll share your data

Information that you provide to us is shared with our suppliers and delivery companies so they can fulfil your transaction

Information that you provide to us is shared with our bookkeeping service provider so that we can keep our books legal

Information that you provide to us is shared with our accountants so that we can keep our accounts legal

As part of a sale of our assets or a merger of our company: We may in the future sell all or part of our assets or be involved in a merger. It is customary for user information to be included with the transferred assets in these types of transactions. However, we will take steps to assure that any personal information is used in a manner consistent with the terms under which it was collected.

Our Email policies

Emails we receive via our email addresses are retained until you ask to delete them

Emails we receive via our online forms are retained until you ask to delete them

You have certain rights, which include:

the right to obtain access to your personal data (what personal data of yours we holds)

the right to request the deletion or removal of personal data where we are not otherwise entitled to
retain and process such data and there is no compelling reason for its continued processing

the right to restrict or suppress the processing of your personal data, in certain circumstances. Further information is available upon request

the right to withdraw consent at any time, where relevant

the right to lodge a complaint with a supervisory authority (the Information Commissioner’s Office).

If you wish to exercise any of these rights, please contact us for details of how an application may be made.

The purposes of the processing
To provide our services

The lawful basis for the processing
To provide our services

The legitimate interests for the processing
To keep business records

The retention periods for the personal data
All information you submit will be retained until you ask us to delete it

The rights available to individuals in respect of the processing
You can ask us to delete or edit your information at any time

The right to withdraw consent
You can ask us to delete or edit your information at any time

The right to lodge a complaint with a supervisory authority
You can lodge a complaint at any time

The details of the existence of automated decision-making, including profiling
Any information you provide may be automatically displayed online

Data protection breach
Any data protection breach will be rported to the ICO within 72 hours of us becoming aware of it

*To process a subject access request under the Data Protection Act or General Data Protection Regulation, we will require:

1. —-

2. Proof of the your identity.

This must be 1 of;

Passport
Photo driving license
National identity card
Birth certificate

and also 1 of;

Utility bill showing current home address
Bank statement
Building society statement/book

Please do not send original documents.

We may also need to contact you for clarification of the information you are requesting, and to agree how to send your personal data to you.

After we have received your request, any applicable fees and proof or your identity, the process to provide you with information can take up to 1 month.

Pest Control Bucks Limited Cookie Policy

Background:

This Policy applies as between you, the User of this Web Site and Pest Control Bucks Limited the owner and provider of this Web Site.This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/safetycenter/ Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

  1. Pest Control Bucks Limited may set and access first-party Cookies on your computer. Cookies that may be placed on your computer are detailed in Schedule 1 to this Policy.These Cookies are integral to the services provided by the Web Site to you.
  2. You can choose to enable or disable Cookies in your web browser.By default, your browser will accept Cookies, however this can be altered.For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
  3. You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly.
  4. The Web Site uses the third-party Cookies detailed in Schedule 2 to this Policy for the purposes described therein. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings. Please ensure that your internet browser is up-to-date and consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

Schedule 1. First-Party Cookies

Cookie Name Purpose More information
Session Cookie PHPSESSID This session cookie is essential for the indentification of a user on our website. This cookie is deleted when you close your browser.

Schedule 2. Third-Party Cookies

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz DSID IDE
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
Statcounter __cfduid
is_unique
is_visitor_unique
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Click here for an overview of privacy at Statcounter
All staff are fully trained and fully insured.

In addition to this, all our technicians undergo the highest level of enhanced Criminal Records Bureau (CRB) checks (now called Disclosure and Barring Service DBS) to give you reassurance about the Pest Controllers that you are allowing in to your home.

Covering Berkshire, Buckinghamshire, Hertfordshire and Surrounding Areas.


©2018 Pest Control Bucks Limited. Registered office 346a Farnham Road, Slough, Berkshire, SL2 1BT.
Registered in England. Company Registration No. 07445744.